Chase Bank customer service phone number for existing mortgage customers is 1-800-848-9136. If you are applying for a new mortgage loan at the bank, then you should call at 1-800-873-6577. Besides, there exist a couple of other channels to get in touch with a mortgage banker or customer service representative of Chase Bank.
You can use the fax service at 1-614-422-7575 or send your queries via mail using the following address.
Chase Attn: Customer Service Research Mail Code: OH4-7302 P.O. Box 24696
Columbus, OH 43224-0696
In case you are facing financial difficulties or have trouble making monthly payments, you can contact the Mortgage Assistance Department of Chase Bank. The phone number to contact the same is 1-866-550-5705.
It is important to contact the bank officials when you feel you won’t be able to keep current with your payments. Any delay in this might make the situation worse, and you would probably face foreclosure. You need to apply for a mortgage assistance program at the bank, filling out all the necessary forms and providing all supporting documents.
Once you have applied for the assistance, you must wait for a reply from the bank, which normally comes within 30 days. You will receive a letter that contains all the possible options for you. Review each of these options and select the one that suits you the best.
In case of a mortgage modification, you are offered a trial period payment plan for a period of 3 to 4 months. In this period, you can enjoy the benefit of a lower monthly payment. If you are comfortable with this arrangement and continue paying during the period of trial without any financial difficulty, your mortgage will be modified permanently.